Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at nadien.klages@gmail.com. Please note that returns will need to be sent to the following address: Nadien K - 1 Trowbridge Rd, London E9 5LD

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at nadien.klages@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Commission repairs and bespoke orders are non-refundable due to their nature of being made to your wishes and needs.

Unfortunately, we cannot accept returns on sale items, gift cards and digital downloads.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at nadien@nadienklages.uk

 

Workshop Cancellation & Refund Policy

Workshop places are reserved and paid for in advance, and as a small independent business, I plan my workshops and materials based on the number of confirmed bookings.

Cancellations by participants

If you need to cancel your booking, please get in touch as soon as possible. Before the workshop, a full refund can be offered, or you can choose to transfer your booking to another available workshop.

Less than 5 days before the workshop, bookings are non-refundable, as it is unlikely that I will be able to fill the space at short notice. Where possible, I may be able to transfer your place to another workshop as a gesture of goodwill.

After the workshop has taken place, refunds cannot be offered, as the booking relates to a specific workshop date that has already passed.

 

Transfers

If you are unable to attend your booked workshop, I may be able to transfer your booking to another available workshop, subject to availability. Any transfer offered is a gesture of goodwill and is not guaranteed.

Where a transfer is agreed, the new workshop may be of a different length or value. If the replacement workshop has a higher value, I may offer this at no additional cost as a goodwill gesture. No cash refund will be offered for any difference in value.

 

Workshop cancellations by me

If I need to cancel a workshop, you will be offered a full refund or the option to transfer your booking to another workshop.

Thank you for understanding that, as a small independent business, last-minute cancellations and refunds can have a significant impact on my ability to plan and run workshops.